Shipping Policy

Shipping Policy for AFFINE

Shipping Zones

  • Domestic Shipping (India): This section applies to orders shipped within India.

Order Processing

  • Orders are typically processed within 1 business days (excluding weekends and holidays) after receiving cleared payment except COD (cash on delivery)

Shipping Methods and Costs

We offer several shipping options to meet your needs:

  • Shipping: For all orders charges will apply at checkout.
  • Weight-Based Shipping: For heavier items, shipping costs will be calculated based on the weight of your order at checkout.

Estimated Delivery Times

  • Shipping Duration: Most domestic orders within Maharashtra will be delivered within 2-3 business days. Deliveries to other states may take 3-7 business days.
  • Weight-Based Shipping: Estimated delivery times will be displayed at checkout based on your chosen service and order weight.

Please note: These are estimated delivery timelines and actual delivery times may vary depending on factors like order processing, location, and carrier performance. We cannot be held responsible for delays caused by unforeseen circumstances or carrier issues.

Tracking Information

You will receive a notification with tracking information via email once your order ships.

 

Additional Information

  • Oversized items or orders shipping to remote locations may require additional shipping charges. We will contact you if any additional charges apply before processing your order.

We strive to provide our customers with a variety of affordable and reliable shipping options. If you have any questions about our shipping policy, please don't hesitate to contact us at support@xaffine.com

At Affine, we strive to provide our customers with high-quality products and a positive shopping experience. However, we understand that sometimes things may not go as planned. This policy outlines the conditions under which we offer refunds for our products.

 

                                                                                     

                                          HAPPINESS GUARANTEED

 

We like you, Is it too soon to say that? We care so much about your happiness that we hired a bunch of the best, nicest, most awesome human beings we could find to help with anything you need. We call them the Affine Customer Happiness Team, and they're your go-to when you need a recommendation, a refund, or just a reason to smile. Seriously reach out. Even just to say hi.

Eligibility for Refunds:

You are generally eligible for a full refund within 7 days of your purchase if:

  • The item is damaged or defective upon arrival: We will gladly offer a full refund or replacement for any item that arrives damaged or defective. Please notify us within order number and days of receiving the item to initiate the return process.
  • The item is significantly different from its description: If an item you receive does not significantly match the description on our website, you are eligible for a full refund, including return shipping costs.
  • The order is cancelled before it ships: If you cancel your order before it ships, you will receive a full refund.

Non-Refundable Items:

We are unable to offer refunds for the following:

  • Digital products: Once downloaded or accessed, digital products are non-refundable.
  • Items returned after the refund window: Unfortunately, we cannot accept returns or issue refunds for items returned after 7 days from the purchase date.
  • Items missing original packaging or documentation: Items must be returned in their original packaging with all documentation to be eligible for a refund.

Return Process:

To initiate a return, please contact our customer service team at support@xaffine.com within the specified timeframe mentioned above. We will provide you with a return authorization number and instructions on how to return the item.

Exceptions:

We reserve the right to make exceptions to this policy on a case-by-case basis.

Contact Us:

If you have any questions about our refund policy, please contact us at support@xaffine.com

We appreciate your understanding!